About Us

AUTHENTICITY

Is everything you sell authentic?

All our products are 100% authentic guarenteed. We have sold over 500 authentic sneakers and streetwear products to satisfied customers.

We make sure that all our products always are authentic by performing a multi-step authenticity check before putting the product up for sale on our online store.

How do you authenticate your products?

Our multi-step verification procedure is used by our team of professionals. The steps are the following:

1. Arrival

We receive our products from our trusted suppliers from all over the world. Some sneakers are rarer than others, or may not have been released in South Africa and come from our trusted network of sellers around the world..

First, our team makes sure the packaging (box and included accessories) satisfies the highest quality requirements to give a brand-new product, which is just as significant as the product itself.

You can be sure that your purchase from Sneaker Syndicate will be identical to any retail purchasing experience, including the whole list of accessories and all the extra add-ons to the product unless stated otherwise.

2. Inspection

Secondly, our authenticators verify the sizing labels, logos, stitching, soles, laces, heel tabs, and more; comparing to our products in stock. We have sold over 500 different models of authentic sneakers that have under gone the same process.

3. The product has been verified and is ready for you!

Are your sneakers new or used/pre-owned?

All our shoes and streetwear are brand new and come with everything original that comes with the purchased product. This means that if you buy a pair of sneakers, you will receive the shoes with the original shoe box, laces (if these are included with the original), and more.

We do, however, stock items that are used and/or pre-owned. This will be stated in the product description if it is pre-owned or used!

Whether it is brand new (Deadstock) or pre-owned, we ensure a thorough inspection is undergone before it is published for sale on our online store.

SIZE GUIDE

Are the sneakers unisex?

All our sneakers are unisex.

Some of the Nike/Jordan sneakers we sell are only produced in limited sizes, which Nike presents as being women's sizes or men's sizes. However, this does not matter as long as your size is available. The only thing that sets some of these shoes apart is the limited sizes in which they are produced from Nike, Adidas, New balance or any other brand we supply.

We feel that all sneakers are unisex these days. Wear what you like and especially what is comfortable to you.

How do Yeezy models fit?

Most of the Yeezy products fits different. Please visit the specific product you are searching for. You will find a size guide and size chart determining the specific model. If you have further questions feel free to contact us and we will guide you!

We generally guide you on sizing up one Yeezy slides, size up twice with Yeezy Foam RNNRs.

What does Asian sizing mean and fit?

On products marked with (Asia sizing) we suggest sizing up on these products, as they do run smaller.

RETURNS & EXCHANGES

Can I return an item? Can I exchange an item? Can I get a refund?

Due to the nature of our business, all sales are final and we do not accept refunds, returns or exchanges. However, should there be an issue with your order, we will evaluate it and rectify it.

For further details, please consult our Refunds, Returns & Exchanges Policy.

DELIVERY

When will I receive my order?

The delivery time varies. Extra waiting time may apply on limited items.
For further details please visit our Shipping & Delivery page.

Which shipping options do I have?

Shipping methods will be displayed to you at checkout.